Terms and Conditions

This web site, www.calcuttboatsshop.com is operated by Calcutt Boats Ltd.

Please read this document carefully.  Occasionally, we will update these terms.  The terms published on the Website at the time you place your order will apply, so you should read them each time you shop with Us.

Our site is operated and controlled in England. The relationship between us and all matters connected with the site and any order are governed by English Law.  You submit to the exclusive jurisdiction of the English courts in relation to all matters connected with our relationship the site and any order or contract between us.

The present Terms and Conditions are incorporated in all contracts of sale between you and Calcutt Boats.  We are VAT registered.

All prices and delivery costs displayed on the Website are quoted in pounds Sterling. We make every effort to ensure that the prices shown on our Website are accurate.
Prices stated do not include delivery.  This will be charged at the rate applicable at the time of placing your order.  Delivery charges are explained on our Shipping Rates page.

Your order for stock items will normally be dispatched on the day of receipt, providing the order is recieved with us by 2pm UK time for special delivery and 11.30am UK time for UPS items. All services we use for UK Mainland are next working day and for all other locations are 2-4 working days but we are unable to guarantee a delivery date or time. Items that are not in stock or are order only will be despatched as soon as they come into stock.  If you have a mixed order of stock and order only items this will cause the order to be held until stock arrives.  If we are unable to supply your goods within 30 days of your order, you have the right to cancel and obtain a full refund.

Payment will be in pounds sterling and may be made by MasterCard, Visa, Visa Delta or Maestro.  The holder of the credit or debit card that is used for the payment of goods purchased is fully liable for all sums charged. Completing the payment information and submitting the order implies authority to debit the relevant card.  Payment for the order using a credit or debit card is done using SagePay.

Title and Risk
Property and title in and to the goods ordered by you shall remain with Calcutt Boats until full payment in cleared funds for the price of the goods and all ancillary costs has been received and the goods have been dispatched to you.  The goods shall be at your risk from the time when they have left our premises.

All goods featured on our Website are subject to availability and Calcutt Boats reserves the right to withdraw certain goods at any time without notice. If we are unable to fulfill an order (in whole or in part) we will advise you of this by e-mail or phone; you will then be given the opportunity to cancel your order.  If we are unable to contact you, we reserve the right to dispatch the available part of your order and to deliver the balance of said order at a later date (with no further delivery charges).  Calcutt Boats reserves the right to discontinue supplies of goods featured on our Website at any time and excludes all liability in respect of any claim whatsoever arising therefrom.

Formation of Contract
An order submitted by you via our Website is deemed to be an offer to purchase goods from Calcutt Boats as seen on the Website.  No contract shall be formed between Calcutt Boats and you unless and until we despatch the goods to you. We may, at any time prior to dispatch of the goods, decline to accept your order for any reason. Once you have placed your order, we will send you an e-mail confirming receipt of your order.  This
email is only intended to confirm receipt of your order and is not intended to constitute acceptance of your order by Calcutt Boats

Claims for breakages or other damage should be made on 01926 813 757 within 48 hours of receipt.

Force Majeure
Calcutt Boats shall not be liable for any delay or default in the execution of its obligations in the case of any event outside its control including but not limited to natural disasters, bad or inclement weather, fires, explosions, floods, failure or delay of third party suppliers, computer or software errors, national or local strikes or stoppages, accidents, riots or civil uprisings.

Complaints and Customer Service
If you are not satisfied with any goods received, or wish to return goods for any reason, or have any complaints regarding the purchase of goods from this Website or have any queries regarding the use of this website, please contact Calcutt Boats at sales@calcuttboatsshop.com or contact our customer services on 01926 813 757 during office hours 9am – 5.30pm UK time.

Payment Security
The Website makes use of a secure credit card payment gateway, SagePay, and they handle all payments.

Privacy Policy
Calcutt Boats is committed to ensuring your privacy is protected. We will only use the personal information that we collect about you ("Personal Data") lawfully (in accordance with the Data Protection Act 1998).

We will only use this Personal Data for the purposes to enable us to process and deliver your order. Calcutt Boats will take all reasonable care to keep your order details secure. We will not hold your Personal Data for any longer than is reasonably necessary for the above purposes.

Calcutt Boats will not sell, share or rent your Personal Data to any third party.